Students are encouraged to follow the Biblical principles found in Matthew 18 to resolve conflicts, concerns, or complaints. Written complaints shall be responded to in writing within ten (10) days of receipt of the complaint. If the complaint is rejected, the student shall be notified of the reasons for the rejection. None of the student’s rights or remedies shall be limited by participating in the complaint procedure. In addition, a student participating in the complaint process will not be subjected to retaliation or adverse action.

If the student is not satisfied with the outcome of this complaint process, they have the right to contact the State Council for Higher Education for Virginia (SCHEV), which provides a webpage for students who may have complaints against a college.  

If you are a resident of a state other than Virginia, you may also contact the office in your state to file complaints against the College. Please contact the Student Affairs Office for further information. 

Students may also contact The Association for Biblical Higher Education (ABHE) at 5575 S. Semoran Blvd. Suite 26, Orlando, Florida 32822-1781 and phone number 407-207-0808 to file a complaint against the College. 

The student complaint will follow these steps below:

1. Students will be encouraged to resolve the complaint themselves by speaking directly to the person involved. If no resolution can be made, then the student is encouraged to complete the next step.
2. Complete the Student Grievance Form and submit it to the Student Dean. The administration will acknowledge receipt of the form to the student within 48 hours.

• Ascent College Student Grievance Form

3. If necessary, a meeting will be set up to include the parties involved.
4. If no resolution is achieved, the complaint shall be transmitted to the College President for review and resolution.

The Virginia State Approving Agency (SAA) is the approving authority of education and training programs for Virginia. This office investigates complaints of G.I. Bill® beneficiaries. While most complaints should initially follow the school grievance policy, if the situation cannot be resolved at the school, the beneficiary should contact the SAA office via email at saa@dvs.virginia.gov. G.I. Bill® is a registered trademark of the U.S. Department of Veterans Affairs (VA). More information about educational benefits offered by VA is available at the official U.S. government website at VA.gov | Veterans Affairs.

Click here to view our Sexual Misconduct and Violence Policy.